General information and booking conditions
Reconfirmation & check-in: If not booked locally all bookings should be reconfirmed with our office the day before departure - phone Yasawa Islands Holidays +679 675 0499. In Fiji if you'd like to speed things up and avoid the queues at the morning departure then you are most welcome to check in at our Port Denarau counter the day prior any time after 9:30am. You will be given all your necessary documents/vouchers so that you can board the vessel directly the next day. Please take good care of the vouchers as you may be liable to pay for any replacements.
Complimentary coach transfers: are provided by Yasawa Islands Holidays to/from most Nadi/Denarau, Wailoaloa area hostels & Nadi Airport to/from Port Denarau Marina, but clients must book in advance. Please note, there is only one coach returning to hotels & resorts in the Wailoaloa area and to Nadi Airport departing Denarau at approximately 6:15pm.
The 'Bula Pass' and 'Bula Combo Pass' are valid for the period shown on your Pass (1 hop per day). If you are still travelling outside the date of your Pass you will be charged the normal fare for the sector travelled. The pass can be extended anytime during travel but prior to expiry by paying the price difference up to the longer Pass of your choice. This can be done at the Travel Desk onboard the 'Yasawa Flyer'. Please note amendment fees apply. Any pass being used by a person other than the owner will be confiscated and the balance of its use will be forfeited. Please note Island Escape packages have a minimum 2 night stay policy. If you would like to prebook your Bula Combo accommodation prior to arrival into Fiji a credit card authorization form must be completed, please contact firstname.lastname@example.org. Pre booked accommodation is subject to the cancellation fees listed below.
Snorkel with Sharks - As Sharks are wild animals we cannot guarantee sightings however we have a 95% + success rate of sighting sharks. In the event that you don't see any sharks we are happy for you to return for a complimentary "Ultimate Encounter - Snorkel with Sharks" within 3 days of your original cruise. If poor weather and sea conditions result in the cancellation of the "Snorkelling With Sharks experience", a substitute snorkelling safari will be provided.
'Full Monty' packages include activities that are identified under the 'Full Monty' inclusions section for
each package. Full Monty Activities are subject to sea and weather conditions - Yasawa Islands Holidays reserves the right to substitute Full Monty activities with other products in the event that the listed activity is unavailable.
Prices and Currency: All prices are in the currency stated and include taxes where applicable. Package prices are per person. Prices listed as 'Shared' or 'Apartment' are per person based on 2 people sharing a room or bure. Prices through some agents may vary due to currency fluctuations.
Credit Card Payment: A credit card administration fee of 3% applies to all bookings
Meal Costs: Where an additional price is shown under 'Meals' these rates are per person per night and include 3 meals per night stayed. The meal package is compulsory and must be taken as there are no alternative dining places. The meals cost valid at date of travel should be paid directly to the resort in Fijian dollars on check-in. Rates correct at time of issue and subject to change.
Child Prices: This can vary from property to property therefore all child prices are on application through Yasawa Islands Holidays reservations in Fiji.
Freesale: 3 coconut itineraries are not available on Freesale - availability and any necessary changes will be advised prior to your booking being confirmed. "Bookings" for 1 and 2 Coconut Awesome Packages are available on Freesale however the "Itinerary" will be confirmed within 48hrs of receipt of booking - as most of the properties featured in our packages are small they are at times full. When this is the case we reserve the right to substitute a similar property of similar standard and/or reverse the order of the brochured itinerary.
Right to vary:
(a) Any necessary changes will be advised prior to travel - as most of the properties featured in our packages are small they are at times full. When this is the case we reserve the right to substitute a similar property of a similar standard and/or reverse the order of the brochured itinerary.
(b) Open dated bookings are only for 1 and 2 Coconut properties and available for travel until 31 March 2015 if booked at the 2014/15 rates (a new season's price surcharge will be charged for travel past this date). Bookings must be confirmed with Yasawa Islands Holidays at least 14 days prior to arrival in Fiji to limit/avoid changes to the brochured itinerary or properties in that package. The above 'Right to vary' conditions apply. Travel must commence no later than 12 months after purchase. Meal supplements are subject to change and the meal rate valid at the date of travel is payable direct to the resort.
(c) Yasawa Islands Holidays reserves the right to cancel departures, alter prices, apply a fuel surcharge, arrange alternative transport and vary itineraries and services as necessary. All transfers are subject to sea and weather conditions and operational requirements. Should adverse conditions prevent operation the client is responsible at their own cost for their own additional accommodation wherever it may be and/or alternative travel arrangements not organised by the Company. Yasawa Islands Holidays shall be the sole judge of when vessels should not operate under this clause.
Liability: Where another company or persons operate the tour, activity or excursion, diving, accommodation or shore transfers Yasawa Islands Holidays is only acting as a Sales Agent. Responsibility for the operation and liability for any mishap lies with those operators solely and not with Yasawa Islands Holidays. Yasawa Islands Holidays is not responsible for missed flights due to late arrival at the check-in counter.
Visa Requirements: It is the responsibility of all guests travelling with Yasawa Islands Holidays to check and adhere to Fiji's visa requirements.
Travel Insurance: There are no medical facilities in the Yasawas so if any medical problem arises you will need to return to Nadi. If you develop a serious medical problem you will most likely want to leave Fiji for Australia, New Zealand or home. There is also a higher degree of risk in public areas, on local vessels etc. Sea conditions and sometimes cyclones can prevent travel on the booked dates as well. It is therefore anessential condition of travelling with Yasawa Islands Holidays that you have a valid travel insurance policy to cover the cost of any emergency medical treatment or accident and to protect your holiday payments in the event of cancellation. Yasawa Islands Holidays has insurance cover available with a leading insurer of adventure style travel which can be taken out at time of booking. Book travel insurance now while you think of it >>
Booking and Cancellation Policy: Bookings will not be confirmed until full payment has been received. We will not regard a booking as cancelled unless and until written notice is received by us from you or someone acting on your authority. No refunds will be issued for unused days on the Passes nor for any unused components of the Packages unless cancellation of vessel services by the Operator, for reasons other than those stated in above, prevents the product fulfillment. No refunds will be issued for any part of the Bula Combo Pass once travel on the pass has commenced.
The following cancellation charges will apply:
Packages, Island Escapes, My Choice Fiji (Build your Adventure), Welcome & Departure Packs:Cancellation fees apply on the total package price: • less than 7 days notice - 100% • less than 14 days notice - 50% • less than one months notice - 25%
Bula Passes No cancellation fee applies until the first day of reserved travel. However in the event of a No Show on the first day of reserved travel a 100% No Show fee applies. No refund applies on any unused portion after commencement of travel.
Bula Combo Pass Cancellation fees apply only to any pre-booked accommodation: • No Show - 100% • less than 7 days notice - 100% • less than 14 days notice - 50% • less than one months notice - 25%
Transfers Only Cancellation fees apply to any pre-booked transfers on the 'Yasawa Flyer': • No Show - 100% • less than 24 hours notice - 25% • less than 48 hours - 15%
Packages, Island Escapes, Bula Combo Pass, My Choice Fiji (Build your Adventure), Welcome & Departure Packs
Change of booking within 24 hours of travel, including after travel has commenced will incur a FJ$100 amendment fee • More than 24 hours notice $20 FJD • More than 1 months notice prior to commencement of travel No charge. Please note that amendment fees will be additional to any amendment/cancellation fees imposed by the resort(s) affected.
Bula Pass No amendment fee applies as the Pass is not activated until the first day of travel.
Yasawa Islands Holidays is a trading brand of South Sea Cruises Limited, a wholly owned subsidiary of Fijian Holdings Ltd - Level 7, Ra Marama, 91 Gordon Street, Suva, Fiji Islands, managed in conjunction with Marine Tourism Management Limited - ph: +64 9 489 1087 / fax: +64 9 488 9271 / email: email@example.com (marketing enquiries only).
Travel with Yasawa Islands Holidays is subject to our Conditions of Carriage. A copy is held in our offices or can be viewed here.