Yasawa Islands Holidays Booking Conditions

All prices are in their respective currencies per person and include 25% Fiji Government taxes & levies (Value Added Tax, Service Turnover Tax, Environment & Climate Adaptation Levy).

Currency: All prices include tax where applicable. Package prices are per person. Prices listed as ‘Twin/Double’ or ‘Apartment’ are per person based on 2 people sharing a room or bure. Prices through some agents may vary due to currency fluctuations.

Right to vary:Events beyond our control, such as currency fluctuations, changes to the cost of services and facilities may result in the prices charged to you being different. It must be understood that if for any of the reasons mentioned above, the price increases or variation of terms are notified to us between the time of booking and departure, we reserve the right to vary the price to you up to the time of your departure.

Check-in: If you’d like to speed things up and avoid the queues on your departure day then you are most welcome to check in at Nadi International Airport office on arrival. You will be given all your necessary documents/vouchers so that you can board the vessel directly. Please take good care of your vouchers as you may be liable to pay for any replacements.

Complimentary transfers to/from Port Denarau Marina are provided by Yasawa Islands Holidays to/from most Nadi, Denarau & Wailoaloa area properties & Nadi International Airport. Clients must book in advance. Please note, there is only one coach returning to hotels & resorts in the Wailoaloa area and to
Nadi International Airport departing Denarau at approximately 6:15pm.

Meal Costs: Where an additional price is shown under ‘Meals’ these rates are per person per night and include three (3) meals per day stayed. The meal package is compulsory and must be taken as there are no alternative dining places. The meal cost valid at date of travel should be paid directly to the resort in Fijian dollars at resort check-in. Rates are correct at time of issue and are subject to change.

Yasawa Islands Holidays reserves the right to cancel departures, alter prices, apply a fuel surcharge, arrange alternative transport and vary itineraries and services as necessary. All transfers are subject to sea and weather conditions and operational requirements. Should adverse conditions prevent operation, the client is responsible at their own cost for their own additional accommodation wherever it may be and/or alternative travel arrangements not organised by
Yasawa Islands Holidays. Yasawa Islands Holidays shall be the sole judge of when vessels should not operate under this clause.

Child Prices: This can vary from property to property therefore all child prices are on application through Yasawa Islands Holidays reservations in Fiji.

Information in the brochure: This brochure was published on 20 March 2018 and is valid for services used 1 April 2018 - 31 March 2019 unless otherwise advised. Exchange rates used when costing this brochure are as at 20 March 2018. While we have exercised reasonable care and skill to ensure that the contents of this brochure are correct, accurate, and up-to-date at the time of publishing, please note that the contents of this brochure are based on information supplied to us by the Suppliers. We do not have, and cannot be reasonably expected to have, personal knowledge about all the facilities or services provided by each Supplier. Facilities or services may change after the date of publication. We endeavour to keep travel agents informed of any changes to information in this brochure that are brought to our attention. Prior to booking your trip, you should ask your travel agent or Yasawa Islands Holidays about any changes to the published information of which your agent may be aware. You should also make sure that either your travel agent or Yasawa Islands Holidays is able to contact you should you need to be contacted regarding changes that may occur after booking. All maps, illustrations and photographs are for indicative purposes only and may not necessarily reflect actual places or positioning. Accommodation must be consecutive at the same hotel to qualify for free nights. Important: Hotels have the right to change conditions e.g. 5th night free. Bonus offers: e.g. free upgrade or late checkouts are subject to availability at time of stay.

Liability: Where another company or persons operate the tour, activity or excursion, diving, accommodation or shore transfers Yasawa Islands Holidays is only acting as a Sales Agent. Responsibility for the operation and liability for any mishap lies with those operators solely and not with Yasawa Islands Holidays.
Yasawa Islands Holidays is not responsible for missed flights or any associated expenses due to late arrival at check-in counter.

Visa Requirements: It is the responsibility of all guests travelling with  Yasawa Islands Holidays to check and adhere to Fiji’s visa requirements.

Travel Insurance: There are no medical facilities in the Yasawas so if any medical problem arises you will need to return to Nadi. If you develop a serious medical problem you will most likely want to leave Fiji for Australia, New Zealand or home. There is also a higher degree of risk in public areas, on local vessels etc. Sea conditions and sometimes cyclones can prevent travel on the booked dates as well.

Booking Policy: Bookings will not be confirmed until full payment has been received. We will not regard a booking as cancelled unless and until written notice is received by us from you or someone acting on your authority.

Amendment Policy: Please note that amendment fees will be additional to any amendment fees imposed by the resort(s) affected.

  • Change of booking inside 24 hours of travel departure, including after travel has commenced, will incur a FJD$100 amendment fee.
  • Change of booking outside 24 hours’ notice but within 30 days’ notice will incur a FJD$25 amendment fee.
  • Change of booking more than 30 days’ notice prior to commencement of travel departure will incur no charge.

Cancellation Policy: Please note that cancellation fees will be additional to any cancellation fees imposed by the resort(s) affected.

  • Cancellation fee for less than 7 days’ notice - 100%
  • Cancellation fee for less than 14 days’ notice - 50%
  • Cancellation fee for less than 30 days’ notice - 25%

Refunds: No refunds will be issued for unused components of the packages unless cancellation of vessel services by the Operator, prevents the product fulfilment.

Credit card payments: A 3% administration fee applies (non- refundable).

Yasawa Islands Holidays is a trading brand of South Sea Cruises Ltd, an incorporated company in Fiji. Any reference to Yasawa Islands Holidays is a reference to South Sea Cruises Ltd.

Travel with Yasawa Islands Holidays is subject to our Conditions of Carriage. A copy is held in our offices or can be viewed on www.yasawaislandsholidays.com

Charter for addressing problems: In the event you strike a problem or you are dissatisfied with some aspect of the service or facilities during the course of your trip, our recommendation is to discuss the issue immediately with the service supplier at the time or as practicable in the circumstance. This provides the opportunity to resolve the issue at the time and for you to continue to enjoy your holiday. Our experience is that seeking a resolution to your satisfaction once travel has been completed is difficult. Should you require our assistance, please contact our Yasawa Islands Holidays office immediately and they will assist in resolving the issue to your satisfaction.

Privacy Policy.

 

1.    Check-in: If you’d like to speed things up and avoid the queues on your departure day then you are most welcome to check in at Nadi International Airport office on arrival. You will be given all your necessary documents/vouchers so that you can board the vessel directly. Please take good care of your vouchers as you may be liable to pay for any replacements.

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